Privacy Policy

Effective Date: [Insert Date]

1. Introduction
Minthouse Pte. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect
We may collect and process the following types of information:

• Personal Information: We collect email addresses provided through opt-in forms on our website with your explicit consent.

• Usage Data: Details of your visits to our website, including traffic data, location data, and other communication data collected via cookies and analytics tools.

• Cookies and Tracking Technologies: Information collected via cookies to analyse site performance and user behaviour.

3. How We Use Your Information
We use your information for the following purposes:

• To provide and improve our services.

• To communicate with you, including responding to inquiries.

• To analyze website performance and user behavior to enhance user experience.

4. Third-Party Services
We utilise third-party services to process certain data:

• Google Analytics: Tracks user behavior on our website to help us improve our services. Google Analytics collects anonymized information such as IP addresses (with anonymization enabled) and browsing behavior. For more information, see Google's Privacy Policy.

• Face2Face.io: Provides real-time video chat and co-browsing functionality. This may involve collecting user identification and browsing information for personalized interactions. For more details, refer to the section below on Face2Face.io's services

4. Use of Personal Data for Face2Face.io Services

At Minthouse, we use Face2Face.io to offer real-time video chat and co-browsing services on our website. In order to provide these services, certain data may be collected and shared with third-party providers.

We collect and use personal data such as:

• User identification: To recognize returning users and enable personalized interactions via video chat.

• Browsing information: Collected via cookies to identify users and facilitate co-browsing sessions for real-time support.

Third-Party Services:

• Face2Face.io: Allows us to communicate with users via live video chat and identify returning users.

• Upscope: A co-browsing tool that helps our support team view and interact with your screen in real time to provide personalized assistance.

• Google Analytics: We use Google Analytics to track user activity on our site and improve our services.

We respect your privacy and provide the option to manage or disable cookies through your browser settings. For more information about cookies, see our Cookie Policy, below.

5. User Rights
Depending on your location, you may have the following rights:

• Access: Request a summary of the data we collect about you.

• Correction: Request updates to inaccurate data.

• Deletion: Request the removal of your personal data.

• Opt-Out: Manage cookie preferences through our cookie banner or browser settings.

To exercise your rights, please contact us at hello@minthouse.dev.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

7. Security Measures
We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

8. Cookies
We use cookies to enhance your experience and improve our website. You can manage your cookie preferences via our cookie banner or browser settings. For more details, refer to our Cookie Policy, below.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with an updated effective date.

11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: hello@minthouse.dev

Terms of Service

Effective Date: [Insert Date]

1. Agreement to Terms
By accessing or engaging with our services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Client Eligibility
Our services are intended for businesses and organizations. By engaging with us, you represent that you have the authority to enter into this agreement on behalf of your organization.

3. Engagement and Deliverables
We commit to delivering services in a timely and professional manner, as outlined in our service agreements when engaged in a project. Clients agree to:

• Provide accurate information necessary for the successful delivery of services.

• Collaborate and communicate effectively throughout the engagement.

4. Intellectual Property
All content, designs, and deliverables provided by us remain the intellectual property of Minthouse Pte. Ltd. unless otherwise agreed in writing. Clients are granted a license to use deliverables for their intended purposes.

5. Payment Terms
Payment terms, including timelines and methods, will be outlined in individual agreements. Failure to comply with payment terms may result in suspension or termination of services.

6. Disclaimers
Our services are provided "as is" without warranties of any kind, unless otherwise stated in our service agreement when engaged in a client project. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.

7. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from our services.

8. Termination
Either party may terminate the engagement with written notice, subject to the terms outlined in the service agreement.

9. Governing Law
These Terms of Service are governed by the laws of Singapore. Any disputes will be resolved in the courts of Singapore.

10. Changes to Terms
We may update these Terms of Service from time to time. Continued use of our services constitutes acceptance of the updated terms.

11. Contact Us
For questions about these Terms of Service, please contact us at: hello@minthouse.dev.

Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They help improve your experience by remembering your preferences and enabling certain website functionalities. At [Customer Company Name], we use cookies to enhance your browsing experience and support personalized interactions through tools such as video chat and co-browsing.

2. What Cookies Do We Use

At Minthouse, we use the following types of cookies:

1. Essential Cookies:

   • These cookies are required for core website functionality. They help recognize returning users to ensure a seamless experience, including providing personalized video chat sessions powered by Face2Face.io. Additionally, we use cookies to enable co-browsing features provided by Upscope to offer real-time support.

2. Performance and Analytics Cookies:

   • These cookies help us understand how visitors use our site, allowing us to improve functionality and user experience. We may use third-party services such as Google Analytics to gather insights into user behavior and website performance.

3. Why Do We Use Cookies?

We use cookies for several purposes, including:

• Recognizing returning users: This helps us continue any ongoing conversations via Face2Face.io’s video chat tool.

• Enabling co-browsing for support: We use Upscope to provide real-time, personalized assistance by viewing and interacting with your screen when necessary.

• Analyzing website performance: Analytics cookies, such as those from Google Analytics, help us track user activity and improve our services.

4. Third-Party Cookies

We partner with third-party service providers that place cookies on your device to help us deliver services such as video chats and co-browsing. These include:

• Face2Face.io: A service that allows us to communicate via live video chat and identify returning users.

• Upscope: A co-browsing tool that allows our support agents to view and interact with your screen in real time, enabling us to offer personalized assistance.

5. How Long Do Cookies Stay on Your Device?

• Session cookies: These cookies are temporary and are deleted when you close your browser.

• Persistent cookies: These cookies remain on your device for a set period or until you delete them manually. They help us remember your preferences and keep track of your interactions when you revisit our site.

6. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or alert you when cookies are being placed on your device. Please note that disabling cookies may impact certain website functionalities, such as video chat and co-browsing.

For more information on how to manage cookies, refer to your browser’s help section or the following links:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

7. Your Consent

By continuing to use our website, you consent to the use of cookies as outlined in this policy.